Privacy policy

Privacy Policy

Last Updated: February 20, 2025

This Privacy Policy describes how Satori Distribution (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from satoridistribution.lu (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This can include device information, browser information, information about your network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as vendors, service providers, and payment processors.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, such as processing payments, fulfilling orders, and managing your account.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or postal mail. We will only do so if you have consented or if we have a legitimate interest in doing so.

  • Security and Fraud Prevention: We use personal information to detect and prevent fraudulent activities and ensure the security of our website and users.

  • Communicating with You and Service Improvement: We may use your personal information to provide you with customer support and to improve the Services.

Cookies

We use cookies and similar tracking technologies on our Site to enhance your browsing experience, analyze usage, and personalize content and ads. By continuing to use our site, you consent to the use of cookies in accordance with this Privacy Policy.

  • Necessary Cookies: Essential for website functionality.

  • Analytics Cookies: Help us understand user interactions with the website.

  • Advertising Cookies: Used to display personalized advertisements.

You can manage cookie preferences in your browser settings. For more details, refer to our Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, business operations, or legal obligations. This includes sharing data with vendors, partners, affiliates, and legal authorities as necessary.

International Data Transfers

We may transfer, store, and process your personal information outside your country of residence. If this occurs, we will ensure that appropriate safeguards are in place to protect your data, including the use of European Commission’s Standard Contractual Clauses or equivalent legal mechanisms.

Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

  • Right to Access: Request access to the personal information we hold about you.

  • Right to Delete: Request deletion of your personal data.

  • Right to Rectify: Request corrections to inaccurate or incomplete personal data.

  • Right to Object: Opt out of processing for certain purposes, including marketing.

  • Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

  • Right to Lodge Complaints: You can lodge a complaint with your local data protection authority (CNPD for Luxembourg).

Contact Us

For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us at:

Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern the use of services provided by Satori Distribution ("we", "us", or "our") through our website satoridistribution.lu. By using our website and services, you agree to these Terms.

Age Verification

Our website and services are intended for individuals aged 18 years or older. By accessing our website, you confirm that you are 18 years of age or older. If you are under 18, you must not use our website.

Products and Services

We provide alcoholic beverages and related products. You agree to use our website only for lawful purposes and in accordance with the laws of Luxembourg.

Account Registration

To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

Payments and Orders

By placing an order through our website, you agree to pay the price specified, along with any applicable taxes or shipping charges. We reserve the right to cancel or refuse any order at our discretion.

Shipping and Returns

Shipping times may vary. We offer a return policy as outlined on our website. Please read our Refund Policy for more information.

Limitation of Liability

To the fullest extent permitted by law, Satori Distribution will not be liable for any indirect, special, or consequential damages arising out of the use or inability to use our services.

Cookie Policy

We use cookies to improve the user experience on our website. Cookies are small text files that are placed on your device when you visit our website.

Types of Cookies We Use

  • Necessary Cookies: Essential for website functionality (e.g., for logging in, order processing).

  • Analytics Cookies: Help us understand user interactions with the website.

  • Advertising Cookies: Used to display personalized advertisements.

Managing Cookies

You can manage your cookie preferences by adjusting your browser settings. You can block cookies, but this may affect website functionality.

Age Verification Policy

To comply with Luxembourg law, we verify the age of all users before allowing access to our site. By using our site, you confirm that you are legally allowed to purchase alcohol.